Buyer Protection Policy

Purchases made through CZAAH checkout include a CZAAH Fee — the platform service and buyer protection fee charged on that purchase. The exact amount is shown before payment is confirmed. See the Payments Policy for further detail.

Buyer Protection is only available for purchases made through CZAAH checkout, where the CZAAH Fee has been paid.

Buyer Protection may apply where:

• the item never arrives;
• the wrong item arrives;
• an item is significantly different from its listing;
• significant damage was not disclosed;
• important parts are missing;
• an item is confirmed counterfeit; or
• another covered problem occurs.

The buyer must normally:

• purchase through CZAAH checkout;
• keep payment on the Platform;
• report the problem within the displayed timeframe;
• provide requested evidence; and
• cooperate with the investigation.

We may request:

• photographs;
• video;
• packaging photographs;
• delivery labels;
• correspondence;
• serial numbers;
• tracking details; and
• other relevant information.