Privacy Policy
How CZAAH collects, uses, stores, discloses and protects personal information.
- Version 1.1.3
- In effect from 2 October 2026
- Updated 26 October 2026
How CZAAH collects, uses, stores, discloses and protects personal information.
CZAAH respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use CZAAH.
CZAAH is a trading name of CZAAH Group Ltd. CZAAH is operated by:
For applicable data-protection law, the operating company will normally act as the controller of personal information processed for operating CZAAH.
We may collect information including:
We may collect or receive information needed to verify identity, prevent fraud, satisfy payment-provider requirements and meet legal obligations.
Identity checks are carried out by our payment provider, Stripe, on its own pages. Stripe tells CZAAH only whether the check was passed; CZAAH does not receive or keep your identity document or your photograph.
Card payments are processed by Stripe. You enter your card details directly with Stripe; CZAAH does not receive or store full card numbers.
CZAAH receives and keeps transaction details, payment status, the card brand and the last four digits of the card, and limited payment identifiers.
A seller’s bank details for payouts are given directly to Stripe and are not stored by CZAAH.
Information may be used to:
CZAAH may process photographs, video, audio, text and marketplace activity using artificial intelligence.
This may be used for:
AI-generated results may not always be accurate.
We may use automated systems to identify suspicious transactions, prohibited content, unusual account activity or other marketplace risks.
Where applicable law requires safeguards relating to a significant automated decision, we will provide appropriate safeguards, which may include the ability to challenge a decision or request human review.
Where required, we may process personal information because:
Information may be shared with:
Certain information may need to be shared between a buyer and seller to complete a transaction.
This may include:
Where CZAAH is legally required to report seller information to HMRC or another tax authority, we may collect, verify and report relevant seller information.
Some service providers may process personal information outside the United Kingdom.
Where required, appropriate protections will be used for international data transfers.
We retain information only for as long as reasonably required for purposes including:
Different categories of data may have different retention periods.
CZAAH may remove large media files, such as videos, associated with completed listings after the sale.
Transaction records and limited listing history may remain where reasonably necessary.
Depending on applicable law, you may have rights including:
Requests can be submitted to: privacy@czaah.co.uk
You may complain directly to CZAAH concerning our handling of personal information.
You may also have the right to complain to the UK Information Commissioner’s Office.
We use technical and organisational safeguards designed to protect personal information.
No internet service can guarantee absolute security.
CZAAH is intended for use by adults aged 18 and over and is not designed or intended for use by children, as set out in the Terms and Conditions.
Where we become aware that we hold personal information about a child in connection with an account, we will take appropriate steps, which may include closing the account and deleting the information, subject to any legal retention obligation.
We may update this Privacy Policy from time to time.
Material changes will be communicated where required.
The providers that process personal information for CZAAH today are:
If you connect a TikTok Shop account as a seller, CZAAH exchanges information with TikTok Shop to operate that connection.
Some items shown on CZAAH are sold by partner retailers, not on CZAAH — for example SEYMAYKA items in Shop → Luxury, items from retailers on the Awin network, and eBay items. When you follow a link to one, you leave CZAAH: the link passes through an affiliate network (CJ Affiliate for SEYMAYKA, Awin for retailers on the Awin network, the eBay Partner Network for eBay) so that the retailer knows the visit came from CZAAH. CZAAH does not send them your name, email address or account details. What you do on the retailer’s site is covered by the retailer’s own privacy policy.
Your delivery name, address and telephone number are shared with the seller and, where a carrier is used, with the carrier, so that your order can be delivered.
This list will change as CZAAH changes. It will be kept up to date.
CZAAH does not use third-party advertising or analytics trackers, does not sell personal information, and does not track you across other companies’ apps or websites.
We measure how CZAAH is used ourselves — for example which videos are watched and which listings are viewed — to run the service, show sellers their statistics, recommend items and detect abuse.
CZAAH asks to use your camera, microphone or location only when you use a feature that needs it, and you can refuse.
You can close your account yourself from your account menu, under Close account, unless you have an order, dispute or payout still open or money owed to you — those must be finished first. If you cannot sign in, you can ask us to close it from the Account Deletion page.
Your listings are removed straight away. After 30 days, during which you can change your mind, your profile, addresses, saved searches, preferences, notifications and the text of messages you sent are deleted or made anonymous.
We keep records of orders, payments, refunds, disputes and the policies you accepted, as the law requires, but they are no longer linked to your name or profile.