Reporting & Complaints Policy

You can report:

• illegal content;
• prohibited goods;
• counterfeit items;
• unsafe products;
• fraud;
• harassment;
• intellectual-property violations;
• child-safety concerns;
• suspicious accounts; and
• other rule violations.

Use the Report button on a listing, profile, message, order or CZAAH Flow post. You can also contact support@czaah.co.uk, including for safety concerns.

You can block a member from their profile or from a chat with them.

Separate procedures may apply to:

• marketplace disputes;
• content moderation;
• privacy complaints;
• payment complaints; and
• intellectual-property complaints.

CZAAH may retain evidence needed to investigate complaints.