- When does the seller get my money?
- After you confirm the item is as described, or after the inspection window closes if you don't act. Until then it's held by CZAAH.
- What if my item never arrives?
- Open a dispute from your order. If tracking doesn't show delivery, you'll be refunded in full.
- Can I pay outside the app to save on fees?
- No — off-platform payments have no Buyer or Seller Protection and are the most common way people get scammed.
- How is the suggested price worked out?
- From comparable items that have recently sold and ones currently listed. It's guidance, not a promise that it'll sell.
- Does the assistant check if an item is authentic?
- No. It repeats the brand you or the listing state, but it never verifies authenticity — that's always down to the seller.
- How do I cancel notifications?
- Go to Account → Notifications. Order, payment and security alerts are always sent; everything else is optional.
- Can I delete my account?
- Yes, yourself: go to your Profile, open the menu, then Account → Close account. (If you have an order, dispute or payout still open, that has to finish first.) Your account closes straight away and your personal details are removed after 30 days, in case you change your mind. Some records (orders, disputes, financial and safety logs) are kept for legal reasons even after your account closes. If you can’t sign in, use the form on the Account Deletion page.
