- When does the seller get my money?
- After you confirm the item is as described, or after the inspection window closes if you don't act. Until then it's held by CZAAH.
- What if my item never arrives?
- Open a dispute from your order. If tracking doesn't show delivery, you'll be refunded in full.
- Can I pay outside the app to save on fees?
- No — off-platform payments have no Buyer or Seller Protection and are the most common way people get scammed.
- How is the suggested price worked out?
- From comparable items that have recently sold and ones currently listed. It's guidance, not a promise that it'll sell.
- Does the assistant check if an item is authentic?
- No. It repeats the brand you or the listing state, but it never verifies authenticity — that's always down to the seller.
- How do I cancel notifications?
- Go to Account → Notifications. Order, payment and security alerts are always sent; everything else is optional.
- Can I delete my account?
- Yes — contact support. Some records (orders, disputes, financial and safety logs) are kept for legal reasons even after your account closes.
