When you're covered and how to claim.
You're covered when you pay through CZAAH and the item doesn't arrive, or arrives significantly not as described.
If something's wrong, open a dispute from your order — don't confirm it. Add photos and a short explanation. We look at both sides and can issue a full or partial refund, or arrange a return.
Off-platform payments aren't covered. Keep everything on CZAAH.
With cash on delivery you pay nothing until the parcel is in front of you, and CZAAH never holds your money.
That also means CZAAH cannot refund a cash payment for you. If something is wrong, message the seller in CZAAH first; if you cannot agree, contact us from Help and we will look at the order and the messages.
Didn’t answer your question? Contact support.
