When you're covered and how to claim.
You're covered when you pay through CZAAH and the item doesn't arrive, or arrives significantly not as described.
If something's wrong, open a dispute from your order — don't confirm it. Add photos and a short explanation. We look at both sides and can issue a full or partial refund, or arrange a return.
Off-platform payments aren't covered. Keep everything on CZAAH.
Didn’t answer your question? Contact support.